LAUGHLIN AIR FORCE BASE, Texas—Airman 1st Class Soribel Rodriguez, 47th Medical Support Squadron referral management and patient travel technician, was chosen by wing leadership to be the “XLer” of the week, for the week of April 23, 2018, at Laughlin Air Force Base, Texas.
The “XLer” award, presented by Col. Charlie Velino, 47th Flying Training Wing commander, is given to those who consistently make outstanding contributions to their unit and the Laughlin mission.
Rodriguez, from Santiago, Dominican Republic, makes hard work a way of life and is the reason leadership highlighted her. From working with her team to support the wing-wide Scarlet Hawk exercise, to ready the base for the air show to volunteering at a local food bank, Rodriguez strives to be a well-rounded Airman.
Due to new assignments for personnel in the 47th Medical Group, the Referral Management Center became short-handed. Rodriguez assisted putting the solution into effect by helping train student pilots, awaiting training, learn some of the tasks in the clinic.
“With their assistance I was able to allocate my time to ensuring our referrals were being accurately routed and closed in accordance with the access to care standards,” Rodriguez stated.
Rodriguez was also involved in a task in which both the outpatient records department and Referral Management Center joined forces to complete 147 records of a six-year backlog. The records retirement entailed accessing each individual electronic health record, printing all documentation, and adding it into the physical chart. The complete medical record is considered a hybrid record—consisting of both electronic and hard or paper parts.
“As health services management technicians, working in the medical records department can be a thankless job, but working together as a team on a task such as this, brings purpose to what we do.”
Rodriguez is also able to act as an interpreter for beneficiaries who speak Spanish. She noted Spanish-speaking patients often feel more comfortable speaking in their native language since healthcare can be a complex topic.
“I do my best to alleviate any barriers or confusion that may be present with Spanish speaking patients,” Rodriguez said. “I feel interpreting and providing that additional guidance to patients who need it is an integral role I play in delivering trusted care.”
Rodriguez’s leadership emphasized her excellence as a well-rounded Airman and one who looks out for her team. This in combination with her hard work earned her the XLer.