LAUGHLIN AIR FORCE BASE, Texas --
To Keep up with the rapidly increasing number of TRICARE beneficiaries, whom most often turn to a laptop or cell phone when they have questions, the walk in service at the 47th Medical Group TRICARE Service Center will no longer be available as of April 1, 2014.
47th MDG patients still have a wide variety of secure, electronic customer service options available through www.tricare.mil
. The new "I want to....." feature puts everything beneficiaries want to do online right on the front page of www.tricare.mil.
By eliminating walk-in customer service at TSCs, the Department of Defense estimates savings of approximately $250 million over five years. The change does not affect TRICARE benefits or health care delivery.
When walk-in service ends April 1, beneficiaries who want personal assistance can call TRICARE South regional contractor at 1-800-444-5445 for enrollment and benefit help. All health care, pharmacy, dental and claims contact information is located at www.tricare.mil/contactus
. Beneficiaries can get 24/7 TRICARE benefit information at www.tricare.mil
and make enrollment and primary care manager changes, and more online at www.tricare.mil/enrollment
For more information on the closures, check out www.tricare.mil/TSC