When you are scheduled for a medical appointment outside the Laughlin Medical Group, your provider will identify the relevant information from your medical record, and Medical Records personnel will prepare a copy. For urgent consults, the necessary medical information will be copied and provided immediately.
Patients are authorized to receive one complete copy of their entire medical record at no cost. Requests may be submitted to the Medical Records Section and will be processed within 30 duty days of receipt.
When out-processing, separating, or retiring, active duty members must submit a copy of their orders to Medical Records. Medical Records will mail the records to the Medical Records Central Cell at the Air Force Personnel Center. The Military Personnel Flight cannot clear a member unless Medical Records has received a copy of the orders. For personnel who are relocating, medical records will be mailed no earlier than 10 duty days prior to the member’s final out-processing date to ensure access to care during that period.
Members who are PCSing, retiring, or separating, along with their family members, may request copies of medical records through the Medical Records Section up to 90 days—but no later than 60 days—prior to departure. Members must provide a copy of their orders if they are moving, retiring, or separating. Copies will not be released until within 10 days of the move, separation, or retirement date. Proper authorization is required to obtain copies of medical records for family members aged 18 and older.
Relocating retirees and their family members may also request copies of medical records, which will be available within 30 duty days of receipt. Original medical records must remain at the Laughlin Medical Group until requested by the gaining Military Treatment Facility. If retirees and their family members do not re-enroll at an MTF, the original records will remain at the Laughlin Medical Group until eligible for records retirement. For this reason, retirees are strongly encouraged to obtain copies of their medical records prior to departure.
(Current as of January 2026)