Laughlin’s base housing office to implement survey

  • Published
  • By Rachel Fonseca
  • Laughlin's Base Housing Office
LAUGHLIN AIR FORCE BASE, Texas --  It's that time of year again: the annual CEL & Associates housing survey for Laughlin Family Housing will be hand delivered to everyone's door beginning Oct. 5.

This year, we need our residents' help once again. The community has a voice and this is the medium to share it. We appreciate all the responses that we have received in the past, and this year, we are aiming for even more feedback. Please remind your neighbors now that it is important to open the big white envelope that will be delivered to your home Oct. 5. The CEL survey will allow residents to leave their thoughts and feedback on Laughlin Family Housing on recent improvements, management, resident activities, landscaping, maintenance, security and more.

Resident feedback is vital to the success of the CEL process, because it helps us truly understand where improvements have made a positive difference in quality of life for our residents. Receiving constructive comments and suggestions from residents allows us to analyze where we can improve moving forward.

Residents can leave the sealed, completed surveys at the Community Center office. You should also remember to include in the sealed envelope the drawing entry form for one of our great prizes!

The CEL survey is conducted by a third-party company and has been the tool we have used to make improvements to the housing community this past year. We are looking forward to getting resident feedback in order for us to help with future improvements and quality of life for our residents.

Landscaping was a high priority to our residents, so we have been working with a new company to ensure that the needs of our residents and community are met. We also expanded our Preventative Maintenance Program, using the information provided to us from the survey, to be sure that our residents' homes are maintained at the highest standards.

Other positive changes that came from last year's survey included the new Resident Activity Program, offering events and activities for families with and without children; better resident communication with the implementation of the One Call Now service, which delivers automated phone calls, within minutes, to our residents for routine reminders and emergency notifications and the creation of the Laughlin Family Housing Facebook page, where residents can keep up with events and activities, post lost and found ads or yard sale notices.

Laughlin Family Housing is committed to ensuring that our residents' voices are heard, and that their thoughts and suggestions are implemented, pushing the envelope all year, every year, with improved customer service, maintenance, and resident satisfaction.

As a team, we want to thank our residents in advance for their feedback. We want our residents' voices to be heard. For more information, call our office at (830) 298-1701.