Hands on approach

Brig. Gen. Lee Payne, Air Force Medical Operations Agency commander, shakes hands of members of the 47th Medical Group during his tour of the medical facilities on Laughlin Air Force Base, Oct. 15, 2015. A recent study showed the 47th MDG holds the shortest average waiting time and has the highest percentage of patients returning to the same provider. (U.S. Air Force photo by Airman 1st Class Brandon May)

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