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A larger community in the making

Airman 1st Class Aaron Vang and spouse, Celina Vang, pose in front of their residence at Laughlin Air Force Base, Feb. 7, 2017. Laughlin Family Housing has recently reached 99 percent occupancy and are determined to deliver the best customer service to residents.

Airman 1st Class Aaron Vang and spouse, Celina Vang, pose in front of their residence at Laughlin Air Force Base, Feb. 7, 2017. Laughlin Family Housing has recently reached 99 percent occupancy and are determined to deliver the best customer service to residents. (U.S. Air Force Photo Illustration/Airman 1st Class Marco A. Gomez)

LAUGHLIN AIR FORCE BASE, Texas --

Nearly two years ago, a series of storms with 60 mph winds dropped golf ball-sized hail, which severely damaged roofs, vehicles, siding and fences at Laughlin. Now, Laughlin Family Housing has recovered all of the units and is at 99 percent occupancy.

Even through difficult times, the family housing staff are determined to ensure residents receive the best quality support.

“[Laughlin Family Housing] has provided new roofs, new fencing, new siding to houses, and grounds improvement for the housing area to include tree removal and debris,” said Sandy Harper, 47th Civil Engineer Squadron capital asset element chief, in regards to the hailstorm damage.

Laughlin Family Housing worked hand-in-hand with the 47th CES on reaching the occupancy goal by marketing to inbound personnel and informing them on the benefits of living on-base.

“[Lt. Col. William Notbohm, 47th CES commander] has been a big advocate and catalyst in the process of increasing the occupancy and leader in the way forward for the project,” Harper said.

Before Notbohm began addressing the issues, after taking office in June, 2017, housing occupancy was down.

“A year ago, occupancy was at 85 percent and we worked diligently with Laughlin Family Housing to increase our occupancy,” Notbohm said.

Achieving an all-time high tenancy resulted in the majority of residents creating a unique community atmosphere.

“Not only does it create community, you see the people want to be here; the residents want to be a part and create that community,” said Lupita Flores, Laughlin Family Housing community director.

Being part of the on-base community gives quick access to amenities like the Losano Fitness Center, the Base Exchange and Commissary, as well as first-pick for the new on-base elementary school of Science, Technology, Engineering and Mathematics (STEM).

According to Flores, it’s important to hear residents’ concerns in order to improve their customer-care.

“What makes us different from everybody else is [having the] mentality that no one will take better care of you,” said Javier Cardenas, 47th CES program manager.

Laughlin Family Housing is determined to maintain the current occupancy, but more importantly the team’s primary focus is providing on-base residents the upmost care and customer service.

For more information, call the Laughlin Family Housing office at 830-298-1701 or visit www.laughlinfamilyhousing.com.